[Bug 30166] GoToMeeting v5.1 build 880 complains "GoToMeeting failed to start, or exited with an error."

[wine-bugs at winehq.org]

https://bugs.winehq.org/show_bug.cgi?id=30166

Anastasius Focht <focht at gmx.net> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                URL|http://www.gotomeeting.com/ |https://support.citrixonlin
                   |fec/online_meeting          |e.com/en_us/gotomeeting/all
                   |                            |_files/gtm020012
                 CC|                            |focht at gmx.net
            Summary|GotoMeeting complains       |GoToMeeting v5.1 build 880
                   |"GoToMeeting failed to      |complains "GoToMeeting
                   |start, or exited with an    |failed to start, or exited
                   |error." (dogfood)           |with an error."

--- Comment #3 from Anastasius Focht <focht at gmx.net> ---
Hello folks,

from the log:

--- snip ---
trace:module:load_native_dll Trying native dll L"C:\\Program
Files\\Citrix\\GoToMeeting\\880\\g2mcomm.exe" 
--- snip ---

So this _might_ be v5.1, build 880 ... this is essential info, make sure to
include this info in the report.

Also labelling this as 'dogfood' is incorrect. Mac alone doesn't count.

There is no native Linux client for the app:
https://support.citrixonline.com/en_US/gotomeeting/all_files/GTM130019#What_are

--- quote ---
Does the Web Viewer work on Mac or Linux systems?

Yes, the GoToMeeting Web Viewer works on Mac systems that meet the above
requirements. Although the GoToMeeting Web Viewer does not officially support
Linux, it may also work on Linux systems that meet the above requirements.

Note: Because Linux is not officially supported by GoToMeeting, the Global
Customer Support team will be unable to troubleshoot any Linux joining issues. 
--- quote ---

The lowest version still available seems to be v5.3, build 969

https://support.citrixonline.com/en_US/gotomeeting/downloaddocument/GTMD00029

(found this by manipulating the URI, there is no official download link)

Installs but hangs on post-install step with 2 processes churning the CPUs
which is a different bug.

>From your log it's almost impossible to figure out since it's missing pid/tid
info and relay would have been helpful, too:

--- snip ---
...
trace:process:create_process_impl app (null) cmdline L"\"C:\\Program
Files\\Citrix\\GoToMeeting\\880\\g2mstart.exe\" \"/Action Join\" \"/EGWAddress
216.115.208.199,216.219.117.209,216.219.118.209\" \"/EGWDNS
egw.gotomeeting.com\" \"/EGWPort 80,443,8200\" \"/MeetingID 771344870\" \"/Mode
Terse\" \"/Product g2w\" \"/Stat On\" \"/StatDb On\" \"/Trigger Web\""... 
...
trace:process:create_process_impl app (null) cmdline L"\"C:\\Program
Files\\Citrix\\GoToMeeting\\880\\g2mcomm.exe\"
\"Action=Join&Digest=93eda589124e5413cfb28e1c74b0f45b&Dir=C:\\Program
Files\\Citrix\\GoToMeeting\\880\\&EGWAddress=216.115.208.199,216.219.117.209,216.219.118.209&EGWDNS=egw.gotomeeting.com&EGWPort=80,443,8200&LoaderPath=C:\\Program
Files\\"... 
...
trace:ole:CoRegisterClassObject
({01b0fe03-357a-4a65-9207-c24521dca72a},0x5cd370,0x00000004,0x00000001,0x5cd428) 
...
trace:ole:local_server_thread Starting threader for
{01b0fe03-357a-4a65-9207-c24521dca72a}. 
...
trace:process:create_process_impl app (null) cmdline L"\"C:\\Program
Files\\Citrix\\GoToMeeting\\880\\g2mlauncher.exe\"
\"StartID={01B0FE03-357A-4A65-9207-C24521DCA72A}&Debug=Off&Stat=On&StatDb=On&Index=0\"" 
...
trace:ole:CoUnmarshalInterface completed with hr 0x80004002
err:ole:CoGetClassObject no class object {01b0fe03-357a-4a65-9207-c24521dca72a}
could be created for context 0x4
...
--- snip ---

Regards

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