#winehq admin troubles

[Chris Morgan]

On 11/5/07, Kai Blin <kai.blin at gmail.com> wrote:
> On Monday 05 November 2007 06:12:42 Chris Morgan wrote:
>
> > I agree that this isn't something that should continue. Kicking should
> > be reserved for people being disruptive. There is no reason to be
> > anything other than polite to users asking for help.
>
> How much time do you spend in #winehq? I know I don't spend much time there,
> but I know it's a thankless job. four out of five people who ask for help
> there seem to
> a) expect you to drop everything you're doing to help them
> b) insult the person trying to help if the suggestion doesn't work
> c) threaten to go back to windows and expect you care.
> d) leave before you get around to answer
>

I've spent a ton of time on #winehq helping users. Not so much time in
the last few years though.

I like Vitaliy and I think he is a smart guy. I was the one that
suggested he use Vitamin as his nick. What I don't like is that he
takes his frustration out on users looking for help. User support is
inherently difficult, users are typically not knowledgeable, hence
their reason for asking for support. I just don't want to see people
being kicked/banned because they are having trouble understanding or
because they are resistant to taking actions that have been suggested.

If its frustrating to help users, take a break from it. If there are
repetitive questions lets work on sharpening up the faq. There are
other routes to take beyond escalating things verbally or
kicking/banning people from the channel.



> > Allowing this kind of behavior to continue reflects poorly on us as a
> > community.
>
> This is true, I'm not going to argue about that. However, I think your
> conclusion is wrong.
>

If the general consensus is that we'd rather have Vitamin helping and
we are ok with his behaviour then I'll support that. I'm just
explaining my position on the matter.

Chris