Trying to get a grip on how to handle bug reports.
truiken at gmail.com
Sat Apr 12 17:57:52 CDT 2008
On Sat, Apr 12, 2008 at 5:14 PM, Kai Blin <kai.blin at gmail.com> wrote:
> Hi folks,
> I seem to have done something wrong referring a user to a closed bug report
> that seemed to be related to the problem he was having. (See bug 11639 for
> more context)
> So in order to avoid me being the cause a user defiles the holy status of a
> closed bug, I'd like to have some clear rules on how to handle related bug
It's actually a lot simpler than that. While we don't want users
filing duplicate bug reports, a bug can't be a duplicate of another
bug that is already fixed. The right thing to do would be to tell
that user to file a new bug report, referring to the closed bug report
if he really feels like it. Sure they very well maybe be related, but
the fact remains that one bug is fixed, while another bug is not
fixed. Thus, they're not the same bug. By the way, if you really
want to help this situation, I don't recommend the sarcasm.
> And you folks wonder why we don't have a healthy user community. Sometimes I
> feel like talking to a brick wall.
Those are links to my comments for the bug report in question. The
user was told to file a new bug report. Once the user kept commenting
in the closed bug report (and not filing a new bug report), I told him
to stop posting in a closed bug. Since when is this not standard?
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