Help resources for wine-users mailing list

[James McKenzie]

André Hentschel wrote:
> Austin English schrieb:
>> 2009/7/26 Frédéric Delanoy <frederic.delanoy at gmail.com>:
>>> Over and over, I see help requests on wine-users with responses like
>>> "installed latest wine", "read FAQ section x.y", ...
>>>
>>> Wouldn't it be useful to send a regular reminder (like every month,
>>> and on subscription)?
>>> This would contain:
>>> - how to upgrade to latest version
>>> - link to FAQ
>>> - link to bugzilla + how to look for dups before creating new bugs
>>> - <everything useful>
>>>
>>> This would avoid countless identical responses to common problems,
>>> and help reduce
>>> traffic on wine-users, hence concentrating on "difficult" problems.
>>
>> Keep in mind that most of the traffic now is on the forums (traffic
>> exploded after adding it). There's already a sticky saying to read the
>> FAQ...we could add a second sticky with a few basic questions/answers,
>> but I'm not sure how much good it would do.
>>
> if a user is too lazy to update or to read the FAQ, i think a reminder
> wouldnt help.
>
And I like the DEMAND messages, like fix this now!!!!!!!  (and I'm not
exaggerating either.)  We need to let folks know that this is a FOSS
project and that there is NO commercial sponsorship, unlike
OpenOffice.org which still has SUN/Oracle as a sponsor. 
Non-withstanding the fact that CodeWeavers sponsors the web site, but
they do not sponsor the project, but do provide a version of Wine with
support.  Most of the technical support is volunteer and at the person's
ability to help and to provide guidance.

James McKenzie