[Bug 37875] Wine Bugzilla Interface doesn't inform enough users about logs

wine-bugs at winehq.org wine-bugs at winehq.org
Sat Jan 10 14:25:45 CST 2015


https://bugs.winehq.org/show_bug.cgi?id=37875

--- Comment #5 from Anastasius Focht <focht at gmx.net> ---
Hello Rosanne,

--- quote ---
http://wiki.winehq.org/Bugs. That page is linked to in step 2 ("Read our Guide
on filing bugs.") on the Bugzilla home page, and it is also the page Wine's
crash dialog links to. 
--- quote ---

the bug information page is already pretty good but it seems the average user
and 99% of the "drive-by" people won't bother visiting the links presented on
the form and even read them thoroughly - especially when they need to scroll
down.

What could really help if the bug report form itself could be redesigned in a
way that the essence of http://wiki.winehq.org/Bugs is somehow present in that
single form. This is the single entry point/form most people will ever use.

Summary line (app name, version, symptom): Maybe some examples could be
directly displayed in a listbox/textfield above of the field or below.
Alternatively: see my last paragraph about the "mini-form" in the description
field.

Wine version: It might be feasible to warn users that "unspecified" is a very
bad choice and the selection of this value can lead to bug reports being
dismissed as "invalid" or just being ignored (why not tell the harsh truth to
lazy people?). The "version" field description could be directly linked to a
page which actually tells people how to determine the Wine version used
(instead of generic description from Bugzilla).

Severity the same. Many users still think their app/game deserves special
treatment and "crash" means "major" or "critical". A warning should be
displayed when selecting these values.
To be frank, I would not expose values > "normal" at all to normal users and
leave it to Bugzilla admins and triagers with special permissions.

It might be feasible to pre-fill the description field with a small text the
user is forced to read (emphasizing key points/essence of some values in the
bug report).
It shouldn't be that annoying and everyone can CTRL+A and CTRL+X the content
anyway, if not applicable.

Maybe

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