[Bug 31757] Adobe Application Manager 6.x/7.x download fails with error code A12E5 (winhttp request headers missing byte range)
wine-bugs at winehq.org
wine-bugs at winehq.org
Sat Jun 13 19:27:44 CDT 2015
https://bugs.winehq.org/show_bug.cgi?id=31757
Anastasius Focht <focht at gmx.net> changed:
What |Removed |Added
----------------------------------------------------------------------------
Keywords|Abandoned? |Installer
CC| |focht at gmx.net
Component|-unknown |winhttp
Summary|Adobe Application Manager |Adobe Application Manager
|is unable to install - |6.x/7.x download fails with
|download fails |error code A12E5 (winhttp
| |request headers missing
| |byte range)
--- Comment #14 from Anastasius Focht <focht at gmx.net> ---
Hello folks,
confirming, still present.
--- snip ---
$ WINEDEBUG=+tid,+seh,+relay,+winhttp,+wininet wine
./AdobeApplicationManager.exe >>log.txt 2>&1
...
002f:Call winhttp.WinHttpOpenRequest(0000000c,006311c4 L"GET",0063a750
L"AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip",00000000,00630470
L"Adobe.referer",00000000,00000100) ret=004bab32
...
002f:Ret winhttp.WinHttpOpenRequest() retval=0000000d ret=004bab32
002f:Call winhttp.WinHttpSendRequest(0000000d,0063ad50 L"Range:
bytes=13384828-14680063\r\n",00000000,00000000,00000000,00000000,00000000)
ret=004ba5e4
002f:trace:winhttp:WinHttpSendRequest 0xd, L"Range:
bytes=13384828-14680063\r\n", 0x0, 0, 0, 0
...
002f:trace:winhttp:send_request full request: "GET
/AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip HTTP/1.1\r\nUser-Agent: Adobe
Application Manager 2.0\r\nHost: ccmdl.adobe.com\r\nConnection:
Keep-Alive\r\nPragma: no-cache\r\nCache-Control: no-cache\r\n\r\n"
...
002f:trace:winhttp:read_line returning "Content-Length: 212585352"
...
--- snip ---
--- snip ---
$ grep "Range: bytes=" log.txt
002b:Call winhttp.WinHttpSendRequest(00000003,0062d438 L"Range:
bytes=0-773\r\n",00000000,00000000,00000000,00000000,00000000) ret=004ba5e4
002b:trace:winhttp:WinHttpSendRequest 0x3, L"Range: bytes=0-773\r\n", 0x0, 0,
0, 0
0025:Call winhttp.WinHttpSendRequest(00000003,0062e5c0 L"Range:
bytes=0-7346\r\n",00000000,00000000,00000000,00000000,00000000) ret=004ba5e4
0025:trace:winhttp:WinHttpSendRequest 0x3, L"Range: bytes=0-7346\r\n", 0x0, 0,
0, 0
0030:Call winhttp.WinHttpSendRequest(00000003,00639e48 L"Range:
bytes=3672582-4194303\r\n",00000000,00000000,00000000,00000000,00000000)
ret=004ba5e4
0030:trace:winhttp:WinHttpSendRequest 0x3, L"Range: bytes=3672582-4194303\r\n",
0x0, 0, 0, 0
0027:Call winhttp.WinHttpSendRequest(00000005,0063a150 L"Range:
bytes=5245446-6291455\r\n",00000000,00000000,00000000,00000000,00000000)
ret=004ba5e4
0027:trace:winhttp:WinHttpSendRequest 0x5, L"Range: bytes=5245446-6291455\r\n",
0x0, 0, 0, 0
...
002f:Call winhttp.WinHttpQueryDataAvailable(0000000d,0184e880) ret=004ba84b
002f:trace:winhttp:WinHttpQueryDataAvailable 0xd, 0x184e880
002f:trace:winhttp:addref_object 0x15adc0 -> refcount = 2
002f:trace:winhttp:grab_object handle 0xd -> 0x15adc0
002f:trace:winhttp:query_data_available 8192 bytes available
002f:trace:winhttp:release_object object 0x15adc0 refcount = 1
002f:Ret winhttp.WinHttpQueryDataAvailable() retval=00000001 ret=004ba84b
002f:Call winhttp.WinHttpReadData(0000000d,013c08e6,00002000,0184e8d0)
ret=004ba948
002f:trace:winhttp:WinHttpReadData 0xd, 0x13c08e6, 8192, 0x184e8d0
002f:trace:winhttp:addref_object 0x15adc0 -> refcount = 2
002f:trace:winhttp:grab_object handle 0xd -> 0x15adc0
002f:trace:winhttp:read_data retrieved 8192 bytes (1579206/212585352)
002f:trace:winhttp:release_object object 0x15adc0 refcount = 1
002f:Ret winhttp.WinHttpReadData() retval=00000001 ret=004ba948
...
002f:trace:winhttp:query_data_available 8192 bytes available
002f:trace:winhttp:release_object object 0x15adc0 refcount = 1
002f:Ret winhttp.WinHttpQueryDataAvailable() retval=00000001 ret=004ba84b
002f:Call winhttp.WinHttpReadData(0000000d,013ca8e6,00002000,0184e8d0)
ret=004ba948
002f:trace:winhttp:WinHttpReadData 0xd, 0x13ca8e6, 8192, 0x184e8d0
002f:trace:winhttp:addref_object 0x15adc0 -> refcount = 2
002f:trace:winhttp:grab_object handle 0xd -> 0x15adc0
002f:trace:winhttp:read_data retrieved 8192 bytes (1620166/212585352)
002f:trace:winhttp:release_object object 0x15adc0 refcount = 1
002f:Ret winhttp.WinHttpReadData() retval=00000001 ret=004ba948
...
002f:Call winhttp.WinHttpCloseHandle(0000000c) ret=004b970f
002f:trace:winhttp:WinHttpCloseHandle 0xc
...
0021:Call user32.SetWindowTextW(0001007a,0063b0e8 L"Sorry, there seems to be a
problem with the download process (Error code: A12E5). For troubleshooting
tips, please visit our customer support page.") ret=0041d016
--- snip ---
There is an app log file 'LBS.log' located here:
'/home/focht/.wine/drive_c/users/focht/Temp/AdobeDownload'
--- snip ---
...
...
06/14/15 01:28:55:740 | [ERROR] | | Download | LBS | LBSWorkflowManager | |
| 46 | Segment 1 of size 2097152 is Invalid
06/14/15 01:28:55:752 | [ERROR] | | Download | LBS | LBSWorkflowManager | |
| 46 | Segment 2 of size 2097152 is Invalid
06/14/15 01:28:55:763 | [ERROR] | | Download | LBS | LBSWorkflowManager | |
...
06/14/15 01:29:20:152 | [ERROR] | | Download | LBS | LBSWorkflowManager | |
| 46 | Segment 1 of size 2097152 is Invalid
06/14/15 01:29:20:572 | [ERROR] | | Download | LBS | LBSWorkflowManager | |
| 46 | Segment 9 of size 2097152 is Invalid
06/14/15 01:29:20:891 | [ERROR] | | Download | LBS | LBSWorkflowManager | |
| 46 | Segment 10 of size 2097152 is Invalid
06/14/15 01:29:21:033 | [FATAL] | | Download | LBS | LBSWorkflowManager | |
| 52 | Fatal error has occured. errotType = -60 extendedErrorCode = 417
06/14/15 01:29:21:043 | [WARN] | | Download | LBS | DownloadManifest | | |
67 | Asset file could not be downloaded
--- snip ---
The file to be downloaded:
http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip
The returned error code -60 is rather generic:
https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html
https://helpx.adobe.com/creative-cloud/kb/error--60-trying-download.html
The app creates several threads to have each handle a chunk of the large file
(around 2 MB segment, GET + byte range), with 8 KB transferred at a time
(winhttp).
The internal error (through debugging):
'Retry count overshoot for ERROR_SEGMENT_VALIDATION_FAILURE'
There is a fixed number of segment retrieval/validation retries until the app
gives up: 0x3C = 60
I patched this threshold in the debugger at runtime to infinite and the app
requested all segments over and over again.
I cancelled after some minutes, with data re-downloaded in the GB range through
retries.
To simulate the download behaviour of the app on the CDN, 'axel' is useful
here.
You need to pass special user agent otherwise you get 'unauthorized' error.
--- snip ---
$ axel -n14 -a --user-agent="Adobe Application Manager"
http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip
Initializing download:
http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip
File size: 212585352 bytes
Opening output file ACCCx3_1_0_108.zip
Starting download
Connection 12 finished
]
Connection 10 finished
]
Connection 6 finished
]
Connection 4 finished
]
Connection 7 finished
]
Connection 9 finished
]
Connection 0 finished
]
Connection 3 finished
]
Connection 5 finished
]
Connection 13 finished
]
Connection 1 finished
]
Connection 8 finished
]
Connection 2 finished
]
[100%] [..................................................] [ 5.6MB/s]
[00:00]
Downloaded 202.7 megabytes in 36 seconds. (5716.06 KB/s)
--- snip ---
Verification of the download (md5sum matches):
--- snip ---
$ md5sum ACCCx3_1_0_108.zip
d1ff0cedf65f05ed69d10029aa2071b5 ACCCx3_1_0_108.zip
$ unzip -tq ACCCx3_1_0_108.zip
No errors detected in compressed data of ACCCx3_1_0_108.zip.
--- snip ---
Using 'wireshark' on the app:
TCP stream 10 (download thread 1)
--- snip ---
GET /AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip HTTP/1.1
User-Agent: Adobe Application Manager 2.0
Host: ccmdl.adobe.com
Connection: Keep-Alive
Pragma: no-cache
Cache-Control: no-cache
HTTP/1.1 200 OK
Server: Apache
Accept-Ranges: bytes
Content-Type: application/zip
Last-Modified: Wed, 10 Jun 2015 13:36:02 GMT
ETag: "d1ff0cedf65f05ed69d10029aa2071b5:1434038522"
Content-MD5: 0f8M7fZfBe1p0QApqiBxtQ==
Content-Length: 212585352
Date: Sat, 13 Jun 2015 23:47:05 GMT
Connection: keep-alive
PK...........F................packages/PK........
--- snip ---
(header of ZIP file)
TCP stream 11 (download thread 2)
--- snip ---
GET /AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip HTTP/1.1
User-Agent: Adobe Application Manager 2.0
Host: ccmdl.adobe.com
Connection: Keep-Alive
Pragma: no-cache
Cache-Control: no-cache
HTTP/1.1 200 OK
Server: Apache
Accept-Ranges: bytes
Content-Type: application/zip
Last-Modified: Wed, 10 Jun 2015 13:36:02 GMT
ETag: "d1ff0cedf65f05ed69d10029aa2071b5:1434038522"
Content-MD5: 0f8M7fZfBe1p0QApqiBxtQ==
Content-Length: 212585352
Date: Sat, 13 Jun 2015 23:47:05 GMT
Connection: keep-alive
PK...........F................packages/PK........
--- snip ---
(same for the other download threads)
All of them operate on the same fixed range - the range was never added to
headers!
$ sha1sum AdobeApplicationManager.exe
e5020b2bc958782adae95d5c0343bee4dbd5f663 AdobeApplicationManager.exe
$ du -sh AdobeApplicationManager.exe
2.1M AdobeApplicationManager.exe
$ wine --version
wine-1.7.45
Regards
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