[Bug 38922] Unable to update Evernote x.y to 5.8.13: "Evernote was already installed by another user"

[wine-bugs at winehq.org]

https://bugs.winehq.org/show_bug.cgi?id=38922

Anastasius Focht <focht at gmx.net> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |Installer
             Status|UNCONFIRMED                 |NEEDINFO
                 CC|                            |focht at gmx.net
            Summary|Unable to update Evernote:  |Unable to update Evernote
                   |"Evernote was already       |x.y to 5.8.13: "Evernote
                   |installed by another user"  |was already installed by
                   |                            |another user"
     Ever confirmed|0                           |1

--- Comment #3 from Anastasius Focht <focht at gmx.net> ---
Hello folks,

I can't confirm this, the upgrade works fine here.

For testing purpose I installed Evernote 5.1.2.2387 prior.

http://www.filehippo.com/download_evernote/56802

The application log shows the installer properly detected a previous product
version and proceeds successfully.

--- snip ---
...
[10/24/2015 11:46:45] Evernote 5.8.13.8152 Installation has started
[10/24/2015 11:46:45] Running as user: focht
[10/24/2015 11:46:45] Initializing installed product finder.
[10/24/2015 11:46:45] Checking if product
{f761359c-9ced-45ae-9a51-9d6605cd55c4} is installed.
[10/24/2015 11:46:45] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not
installed.
[10/24/2015 11:46:45] Checking registry for product
{f761359c-9ced-45ae-9a51-9d6605cd55c4}.
[10/24/2015 11:46:45] Located product GUID in HKLM.
[10/24/2015 11:46:45] Product GUID {f761359c-9ced-45ae-9a51-9d6605cd55c4}
install location is C:\Program Files\Evernote\Evernote\
[10/24/2015 11:46:45] Product GUID {f761359c-9ced-45ae-9a51-9d6605cd55c4}
version is FSSH
[10/24/2015 11:46:45] Initializing installed product finder.
[10/24/2015 11:46:45] Located product {12FB6296-8840-11E3-86D7-00163E98E7D0}
with upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99}.
[10/24/2015 11:46:45] Product {12FB6296-8840-11E3-86D7-00163E98E7D0} version is
5.1.2.2387
[10/24/2015 11:46:45] Product {12FB6296-8840-11E3-86D7-00163E98E7D0} install
location is C:\Program Files\Evernote\Evernote\
[10/24/2015 11:46:45] Initializing installed product finder.
[10/24/2015 11:46:45] Checking if product
{A5C8B875-E86C-4783-83F4-F35E788FFC29} is installed.
[10/24/2015 11:46:45] Product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is not
installed.
[10/24/2015 11:46:45] Checking registry for product
{A5C8B875-E86C-4783-83F4-F35E788FFC29}.
[10/24/2015 11:46:45] Product GUID {A5C8B875-E86C-4783-83F4-F35E788FFC29} was
not found in the registry
[10/24/2015 11:46:45] Checking for already installed products
[10/24/2015 11:46:45] Detected version 5.1.2.2387 installation
[10/24/2015 11:46:45] Product is installed PerMachine
[10/24/2015 11:46:45] Admin user + PerMachine install: continue.
[10/24/2015 11:46:45] Parsing command line:
Z:\home\focht\Downloads\Evernote_5.8.13.8152.exe
[10/24/2015 11:46:45] User preferred language is: en (US)
[10/24/2015 11:46:45] Using language: 1033
[10/24/2015 11:46:45] Using transform :1033
[10/24/2015 11:46:46] The following arguments will be passed on to msiexec.exe:
 /lvx* "C:\users\focht\Temp\EvernoteSetupMSI.log" /qb  ALLUSERS=1
TRANSFORMS=:1033  APPLICATIONFOLDER="C:\Program Files\Evernote\Evernote\"
[10/24/2015 11:46:46] Backing up registry key Evernote to Evernote.ENBACKUP2.
[10/24/2015 11:46:46] Extracting resource with ID 129 of type BIN to file
C:\users\focht\Temp\Evernote.msi
[10/24/2015 11:46:46] Target file already exists. Deleting.
[10/24/2015 11:46:47] Using MSI package from C:\users\focht\Temp\Evernote.msi
[10/24/2015 11:46:47] Executing C:\windows\system32\msiexec.exe /i
"C:\users\focht\Temp\Evernote.msi"  /lvx*
"C:\users\focht\Temp\EvernoteSetupMSI.log" /qb  ALLUSERS=1 TRANSFORMS=:1033 
APPLICATIONFOLDER="C:\Program Files\Evernote\Evernote\"
...
[10/24/2015 11:47:03] Process execution was successful.
[10/24/2015 11:47:03] Launching Evernote.
[10/24/2015 11:47:03] Evernote executable is: C:\Program
Files\Evernote\Evernote\Evernote.exe
[10/24/2015 11:47:03] Installation completed.
--- snip ---

Your log shows it fails to read existing installer data, hinting at
damaged/broken installation.

--- snip ---
...
[07/15/2015 11:11:53] Located product {FEDC7C10-EF67-11E4-9B07-00505695D7B0}
with upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99}.
[07/15/2015 11:11:53] Error getting product version: 1605
[07/15/2015 11:11:53] Error getting product install location: 1605
...
[07/15/2015 11:11:53] Checking for already installed products
[07/15/2015 11:11:53] Detected version  installation
[07/15/2015 11:11:53] Installed version () did not support admin check.
Attempting to use MsiEnumProductsEx.
[07/15/2015 11:11:53] PerUser install by another user: abort.
--- snip ---

Please provide *exact* steps how to reproduce.
BTW you must state the old version here, e.g. from which version you are
upgrading. Otherwise it's pointless to spend any time on this.

* clean (new!) 32-bit WINEPREFIX
* run the installer of old Evernote version x.y
* run the installed app once to verify the install is proper
* run the installer of new Evernote version 5.8.13
* profit!

$ sha1sum Evernote_5.1.2.2387.exe 
86e0e191cfe265c40937c1326e0357129b5cb4e1  Evernote_5.1.2.2387.exe

$ du -sh Evernote_5.1.2.2387.exe 
57M    Evernote_5.1.2.2387.exe

$ sha1sum Evernote_5.8.13.8152.exe 
90f416f06d0155384936197818456a756e89c644  Evernote_5.8.13.8152.exe

$ du -sh Evernote_5.8.13.8152.exe 
92M    Evernote_5.8.13.8152.exe

$ wine --version
wine-1.7.53-156-gf8d78b0

Regards

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