[Bug 40432] New: the program Battle.net helper.exe has encountered a serious problem and needs to close.
wine-bugs at winehq.org
wine-bugs at winehq.org
Thu Apr 7 18:38:24 CDT 2016
https://bugs.winehq.org/show_bug.cgi?id=40432
Bug ID: 40432
Summary: the program Battle.net helper.exe has encountered a
serious problem and needs to close.
Product: Wine
Version: 1.9.7
Hardware: x86
OS: Linux
Status: UNCONFIRMED
Severity: normal
Priority: P2
Component: -unknown
Assignee: wine-bugs at winehq.org
Reporter: kilzzz at hotmail.com
Distribution: ---
When starting the Battle.net launcher to start Diablo 3 the error in the title
of this report pops up since the last update.
"the program Battle.net helper.exe has encountered a serious problem and needs
to close."
I have tried
*Searching for a solution.
*Diffrent wine versions
*Other windows versions (started with XP )
*Deleted my .wine folder and did a fresh install of Diablo 3.
The application was working fine before the update.
Clocking on close closes in the error box the application.
Running Arch Linux, Play on linux as a wine application installer.
Here is the info the box gives.
Unhandled exception: page fault on read access to 0x0000049c in 32-bit code
(0x10b489bb).
Register dump:
CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
EIP:10b489bb ESP:0033c848 EBP:0033c850 EFLAGS:00010246( R- -- I Z- -P- )
EAX:00000000 EBX:00000001 ECX:3f628838 EDX:3f9b62c0
ESI:0033c880 EDI:53318960
Stack dump:
0x0033c848: 0033ca48 53c48000 0033c8d4 10b48f07
0x0033c858: 0033c880 53c48000 53266e78 3fb10f6c
0x0033c868: 00000001 532f5588 00000001 00000001
0x0033c878: 53c48000 53c48001 3fb10f6c 00000001
0x0033c888: 00000001 00000000 3f800000 00000000
0x0033c898: 00000055 00000000 00000000 00000000
Backtrace:
=>0 0x10b489bb in libcef (+0xb489bb) (0x0033c850)
1 0x10b48f07 in libcef (+0xb48f06) (0x0033c8d4)
2 0x10b5458b in libcef (+0xb5458a) (0x0033c9e0)
3 0x10b55ca2 in libcef (+0xb55ca1) (0x0033cb04)
4 0x10aecb9e in libcef (+0xaecb9d) (0x0033d528)
5 0x10aec945 in libcef (+0xaec944) (0x0033d6a0)
6 0x10aec59d in libcef (+0xaec59c) (0x0033d730)
7 0x10adcbfe in libcef (+0xadcbfd) (0x0033d7c4)
8 0x10adc045 in libcef (+0xadc044) (0x0033d7e8)
9 0x10acc1b0 in libcef (+0xacc1af) (0x0033d800)
10 0x10adc3d9 in libcef (+0xadc3d8) (0x0033d854)
11 0x10adc90b in libcef (+0xadc90a) (0x0033d888)
12 0x10adcc0e in libcef (+0xadcc0d) (0x0033d91c)
13 0x10adc045 in libcef (+0xadc044) (0x0033d940)
14 0x10acc1b0 in libcef (+0xacc1af) (0x0033d958)
15 0x10adc3d9 in libcef (+0xadc3d8) (0x0033d9ac)
16 0x10adc90b in libcef (+0xadc90a) (0x0033d9e0)
17 0x10adcc0e in libcef (+0xadcc0d) (0x0033da74)
18 0x10adc045 in libcef (+0xadc044) (0x0033da98)
19 0x10acc1b0 in libcef (+0xacc1af) (0x0033dab0)
20 0x10adc3d9 in libcef (+0xadc3d8) (0x0033db04)
21 0x10adc90b in libcef (+0xadc90a) (0x0033db38)
22 0x10adcc0e in libcef (+0xadcc0d) (0x0033dbcc)
23 0x10adc045 in libcef (+0xadc044) (0x0033dbf0)
24 0x10acc1b0 in libcef (+0xacc1af) (0x0033dc08)
25 0x10adc3d9 in libcef (+0xadc3d8) (0x0033dc5c)
26 0x10adc90b in libcef (+0xadc90a) (0x0033dc90)
27 0x10adcc0e in libcef (+0xadcc0d) (0x0033dd24)
28 0x10adc045 in libcef (+0xadc044) (0x0033dd48)
29 0x10acc1b0 in libcef (+0xacc1af) (0x0033dd60)
30 0x10b25a74 in libcef (+0xb25a73) (0x0033dd74)
31 0x10adbb35 in libcef (+0xadbb34) (0x0033dd94)
32 0x10b5607b in libcef (+0xb5607a) (0x0033ddbc)
33 0x10b55b7e in libcef (+0xb55b7d) (0x0033dee8)
34 0x10aecb9e in libcef (+0xaecb9d) (0x0033e90c)
35 0x10aec945 in libcef (+0xaec944) (0x0033ea84)
36 0x10aec59d in libcef (+0xaec59c) (0x0033eb14)
37 0x10adcbfe in libcef (+0xadcbfd) (0x0033eba8)
38 0x10adc045 in libcef (+0xadc044) (0x0033ebcc)
39 0x10acc1b0 in libcef (+0xacc1af) (0x0033ebe4)
40 0x10adc3d9 in libcef (+0xadc3d8) (0x0033ec38)
41 0x10adc90b in libcef (+0xadc90a) (0x0033ec6c)
42 0x10adcc0e in libcef (+0xadcc0d) (0x0033ed00)
43 0x10adc045 in libcef (+0xadc044) (0x0033ed24)
44 0x10acc1b0 in libcef (+0xacc1af) (0x0033ed3c)
45 0x10adc3d9 in libcef (+0xadc3d8) (0x0033ed90)
46 0x10adc90b in libcef (+0xadc90a) (0x0033edc4)
47 0x10adcc0e in libcef (+0xadcc0d) (0x0033ee58)
48 0x10adc045 in libcef (+0xadc044) (0x0033ee7c)
49 0x10acc1b0 in libcef (+0xacc1af) (0x0033ee94)
50 0x10adc3d9 in libcef (+0xadc3d8) (0x0033eee8)
51 0x10adc90b in libcef (+0xadc90a) (0x0033ef1c)
52 0x10adcc0e in libcef (+0xadcc0d) (0x0033efb0)
53 0x10adc045 in libcef (+0xadc044) (0x0033efd4)
54 0x10acc1b0 in libcef (+0xacc1af) (0x0033efec)
55 0x10adc3d9 in libcef (+0xadc3d8) (0x0033f040)
56 0x10adc90b in libcef (+0xadc90a) (0x0033f074)
57 0x10adcc0e in libcef (+0xadcc0d) (0x0033f108)
58 0x10adc045 in libcef (+0xadc044) (0x0033f12c)
59 0x10acc1b0 in libcef (+0xacc1af) (0x0033f144)
60 0x10adc3d9 in libcef (+0xadc3d8) (0x0033f198)
61 0x10adc90b in libcef (+0xadc90a) (0x0033f1cc)
62 0x10adcc0e in libcef (+0xadcc0d) (0x0033f260)
63 0x10adc045 in libcef (+0xadc044) (0x0033f284)
64 0x10acc1b0 in libcef (+0xacc1af) (0x0033f29c)
65 0x10adc3d9 in libcef (+0xadc3d8) (0x0033f2f0)
66 0x10adc90b in libcef (+0xadc90a) (0x0033f324)
67 0x10adcc0e in libcef (+0xadcc0d) (0x0033f3b8)
68 0x10adc045 in libcef (+0xadc044) (0x0033f3dc)
69 0x10acc1b0 in libcef (+0xacc1af) (0x0033f3f4)
70 0x10a93824 in libcef (+0xa93823) (0x0033f430)
71 0x108612e6 in libcef (+0x8612e5) (0x0033f484)
72 0x108605fc in libcef (+0x8605fb) (0x0033f4fc)
73 0x108647a8 in libcef (+0x8647a7) (0x0033f528)
74 0x108645c5 in libcef (+0x8645c4) (0x0033f544)
75 0x108aa2f1 in libcef (+0x8aa2f0) (0x0033f558)
76 0x1066a92f in libcef (+0x66a92e) (0x0033f568)
77 0x106525a6 in libcef (+0x6525a5) (0x0033f598)
78 0x118c68a3 in libcef (+0x18c68a2) (0x0033f6ac)
79 0x118c84c0 in libcef (+0x18c84bf) (0x0033f6c0)
80 0x118c8abf in libcef (+0x18c8abe) (0x0033f6e8)
81 0x1014d141 in libcef (+0x14d140) (0x0033f790)
82 0x10124df8 in libcef (+0x124df7) (0x0033f880)
83 0x10124606 in libcef (+0x124605) (0x0033f918)
84 0x1014ea97 in libcef (+0x14ea96) (0x0033f93c)
85 0x10124bb0 in libcef (+0x124baf) (0x0033f96c)
86 0x10124b66 in libcef (+0x124b65) (0x0033f990)
87 0x11c40ebc in libcef (+0x1c40ebb) (0x0033fc08)
88 0x114e4bee in libcef (+0x14e4bed) (0x0033fc28)
89 0x114e4aa6 in libcef (+0x14e4aa5) (0x0033fc88)
90 0x114e3de3 in libcef (+0x14e3de2) (0x0033fc98)
91 0x10078eec in libcef (+0x78eeb) (0x0033fd5c)
92 0x10046fcd in libcef (+0x46fcc) (0x0033fd80)
93 0x00485fdb in battle.net helper (+0x85fda) (0x0033fd9c)
94 0x004014af in battle.net helper (+0x14ae) (0x0033fdcc)
95 0x0049cb89 in battle.net helper (+0x9cb88) (0x0033fe60)
96 0x7b465b7c call_process_entry+0xb() in kernel32 (0x0033fe78)
97 0x7b466dab in kernel32 (+0x46daa) (0x0033feb8)
98 0x7bc84600 call_thread_func_wrapper+0xb() in ntdll (0x0033fed8)
99 0x7bc8776d call_thread_func+0x7c() in ntdll (0x0033ffa8)
100 0x7bc845de RtlRaiseException+0x21() in ntdll (0x0033ffc8)
101 0x7bc55bde call_dll_entry_point+0x36d() in ntdll (0x0033ffe8)
102 0x6802dcbd wine_call_on_stack+0x1c() in libwine.so.1 (0x00000000)
103 0x6802dd7b wine_switch_to_stack+0x2a() in libwine.so.1 (0xbfffdae8)
104 0x7bc5c011 LdrInitializeThunk+0x240() in ntdll (0xbfffdb38)
105 0x7b46d6f0 __wine_kernel_init+0xbbf() in kernel32 (0xbfffea58)
106 0x7bc5cf43 __wine_process_init+0x182() in ntdll (0xbfffeae8)
107 0x6802c0a2 wine_init+0x2a1() in libwine.so.1 (0xbfffeb48)
108 0x7c000beb main+0x7a() in <wine-loader> (0xbfffef88)
109 0x68239527 __libc_start_main+0xf6() in libc.so.6 (0x00000000)
0x10b489bb: movl 0x49c(%eax),%ecx
Modules:
Module Address Debug info Name (109 modules)
PE 400000- 554000 Export battle.net helper
PE 1cc0000- 1e65000 Deferred ffmpegsumo
PE 10000000-12408000 Export libcef
ELF 68000000-68024000 Deferred ld-linux.so.2
ELF 68025000-681db000 Dwarf libwine.so.1
ELF 681db000-681ee000 Deferred psapi<elf>
\-PE 681e0000-681ee000 \ psapi
ELF 681ee000-68202000 Deferred dhcpcsvc<elf>
\-PE 681f0000-68202000 \ dhcpcsvc
ELF 68204000-68221000 Deferred libpthread.so.0
ELF 68221000-683d6000 Dwarf libc.so.6
ELF 683d6000-683db000 Deferred libdl.so.2
ELF 683dd000-683e6000 Deferred librt.so.1
ELF 683e6000-6843b000 Deferred libm.so.6
ELF 685d3000-685e6000 Deferred libnss_files.so.2
ELF 685e6000-68661000 Deferred shlwapi<elf>
\-PE 685f0000-68661000 \ shlwapi
ELF 68661000-687c0000 Deferred user32<elf>
\-PE 68670000-687c0000 \ user32
ELF 687c0000-688e2000 Deferred gdi32<elf>
\-PE 687d0000-688e2000 \ gdi32
ELF 688e2000-6895d000 Deferred advapi32<elf>
\-PE 688f0000-6895d000 \ advapi32
ELF 6895d000-68976000 Deferred version<elf>
\-PE 68960000-68976000 \ version
ELF 68976000-689b8000 Deferred winspool<elf>
\-PE 68980000-689b8000 \ winspool
ELF 689b8000-68aa8000 Deferred comdlg32<elf>
\-PE 689c0000-68aa8000 \ comdlg32
ELF 68aa8000-68cf3000 Deferred shell32<elf>
\-PE 68ac0000-68cf3000 \ shell32
ELF 68cf3000-68dff000 Deferred comctl32<elf>
\-PE 68d00000-68dff000 \ comctl32
ELF 68dff000-68f45000 Deferred ole32<elf>
\-PE 68e20000-68f45000 \ ole32
ELF 68f45000-68fcb000 Deferred rpcrt4<elf>
\-PE 68f50000-68fcb000 \ rpcrt4
ELF 68fcb000-69110000 Deferred oleaut32<elf>
\-PE 68fe0000-69110000 \ oleaut32
ELF 69110000-6914f000 Deferred winhttp<elf>
\-PE 69120000-6914f000 \ winhttp
ELF 6914f000-6916b000 Deferred jsproxy<elf>
\-PE 69150000-6916b000 \ jsproxy
ELF 6916b000-69183000 Deferred userenv<elf>
\-PE 69170000-69183000 \ userenv
ELF 69183000-69227000 Deferred urlmon<elf>
\-PE 69190000-69227000 \ urlmon
ELF 69227000-692a4000 Deferred wininet<elf>
\-PE 69230000-692a4000 \ wininet
ELF 692a4000-692bd000 Deferred libz.so.1
ELF 692bd000-692e4000 Deferred mpr<elf>
\-PE 692c0000-692e4000 \ mpr
ELF 692e4000-6931f000 Deferred ws2_32<elf>
\-PE 692f0000-6931f000 \ ws2_32
ELF 6931f000-69336000 Deferred wtsapi32<elf>
\-PE 69320000-69336000 \ wtsapi32
ELF 69336000-693f0000 Deferred winmm<elf>
\-PE 69340000-693f0000 \ winmm
ELF 693f0000-6941a000 Deferred msacm32<elf>
\-PE 69400000-6941a000 \ msacm32
ELF 6941a000-6943e000 Deferred imm32<elf>
\-PE 69420000-6943e000 \ imm32
ELF 6943e000-6949d000 Deferred oleacc<elf>
\-PE 69450000-6949d000 \ oleacc
ELF 6949d000-694d0000 Deferred secur32<elf>
\-PE 694a0000-694d0000 \ secur32
ELF 694d0000-694ff000 Deferred netapi32<elf>
\-PE 694e0000-694ff000 \ netapi32
ELF 694ff000-69527000 Deferred iphlpapi<elf>
\-PE 69510000-69527000 \ iphlpapi
ELF 69550000-69569000 Deferred libresolv.so.2
ELF 69569000-6963a000 Deferred crypt32<elf>
\-PE 69570000-6963a000 \ crypt32
ELF 6963a000-6967f000 Deferred usp10<elf>
\-PE 69640000-6967f000 \ usp10
ELF 6967f000-696f0000 Deferred setupapi<elf>
\-PE 69690000-696f0000 \ setupapi
ELF 696f0000-69815000 Deferred msvcp100<elf>
\-PE 69730000-69815000 \ msvcp100
ELF 69815000-698e3000 Deferred msvcr100<elf>
\-PE 69830000-698e3000 \ msvcr100
ELF 698e3000-699b2000 Deferred libfreetype.so.6
ELF 699b2000-699c3000 Deferred libbz2.so.1.0
ELF 699c3000-69a00000 Deferred libpng16.so.16
ELF 69a00000-69a80000 Deferred libharfbuzz.so.0
ELF 69a80000-69ba6000 Deferred libglib-2.0.so.0
ELF 69ba6000-69c1b000 Deferred libpcre.so.1
ELF 69c1b000-69c64000 Deferred libfontconfig.so.1
ELF 69c64000-69c8e000 Deferred libexpat.so.1
ELF 69d02000-69d96000 Deferred winex11<elf>
\-PE 69d10000-69d96000 \ winex11
ELF 69dbf000-69dd4000 Deferred libxext.so.6
ELF 69dd4000-69f23000 Deferred libx11.so.6
ELF 69f23000-69f4a000 Deferred libxcb.so.1
ELF 69f4a000-69f4e000 Deferred libxau.so.6
ELF 69f4e000-69f55000 Deferred libxdmcp.so.6
ELF 69f55000-69f5c000 Deferred libxxf86vm.so.1
ELF 69f5c000-69f68000 Deferred libxrender.so.1
ELF 69f68000-69f75000 Deferred libxrandr.so.2
ELF 69f75000-69f88000 Deferred libxi.so.6
ELF 69f88000-69f93000 Deferred libxcursor.so.1
ELF 69f93000-69f99000 Deferred libxfixes.so.3
ELF 69f99000-69fd2000 Deferred uxtheme<elf>
\-PE 69fa0000-69fd2000 \ uxtheme
ELF 7b400000-7b7e8000 Dwarf kernel32<elf>
\-PE 7b420000-7b7e8000 \ kernel32
ELF 7bc00000-7bcf7000 Dwarf ntdll<elf>
\-PE 7bc10000-7bcf7000 \ ntdll
ELF 7c000000-7c003000 Dwarf <wine-loader>
Threads:
process tid prio (all id:s are in hex)
0000000e services.exe
0000002e 0
0000001d 0
00000014 0
00000010 0
0000000f 0
00000012 winedevice.exe
0000001c 0
00000019 0
00000018 0
00000013 0
0000001a plugplay.exe
00000020 0
0000001f 0
0000001b 0
00000028 explorer.exe
0000002c 0
0000002b 0
0000002a 0
00000029 0
00000037 Agent.exe
0000000c 0
00000047 0
00000046 0
00000045 0
00000044 0
00000043 0
00000042 0
00000041 0
00000040 0
0000003c 0
00000038 0
0000003a wineconsole.exe
0000003b 0
0000000b Battle.net.exe
00000072 0
00000071 0
00000070 0
0000006f 0
0000006b 0
0000006a 0
00000069 0
00000064 0
0000005f 0
00000058 0
00000055 -2
0000005b 0
00000067 0
00000066 0
0000005d 0
0000005a 0
00000056 0
00000052 0
00000051 0
00000050 0
0000004f 0
0000004e 0
0000004d 0
0000004c 0
0000004b 0
0000004a 0
00000049 0
00000048 0
00000032 0
00000039 0
00000027 0
0000001e 0
00000026 0
00000031 0
00000016 0
00000034 0
00000033 0
00000036 0
00000024 15
0000000d 0
00000017 0
0000002f 0
0000002d 0
0000003f 0
0000003e 0
0000003d 0
00000022 0
00000025 0
00000021 0
00000059 (D) C:\Program Files\Battle.net\Battle.net.7074\Battle.net Helper.exe
0000006e 0
0000006d 0
00000068 0
00000057 0
00000054 0
00000065 0
00000023 0
00000009 0
00000063 0
00000062 0
00000061 0
00000060 0
0000005e 0 <==
System information:
Wine build: wine-1.9.7
Platform: i386
Version: Windows XP
Host system: Linux
Host version: 4.4.5-1-ARCH
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