[Bug 40026] Office 2013 installer (64 bit) fails during install with unhandled exception 0xe0000002

wine-bugs at winehq.org wine-bugs at winehq.org
Thu May 10 10:50:59 CDT 2018


https://bugs.winehq.org/show_bug.cgi?id=40026

Anastasius Focht <focht at gmx.net> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |Installer
          Component|-unknown                    |directx-d3d
         Resolution|---                         |DUPLICATE
            Summary|Office 2013 installer (64   |Office 2013 installer (64
                   |bit) doesn't start          |bit) fails during install
                   |                            |with unhandled exception
                   |                            |0xe0000002
             Status|NEEDINFO                    |RESOLVED
                 CC|                            |focht at gmx.net

--- Comment #4 from Anastasius Focht <focht at gmx.net> ---
Hello folks,

all MS Office 2013 product installers failing with 0xe0000002 exception code
are dupes of bug 38648

--- snip ---
wine: Unhandled exception 0xe0000002 in thread 28 at address 0x7b853dca (thread
0028), starting debugger...
Unhandled exception: 0xe0000002 in 64-bit code (0x000000007b853dca).
Register dump:
 rip:000000007b853dca rsp:000000000986df30 rbp:000000000986e110 eflags:00000206
(   - --  I   - -P- )
 rax:000000007b853d10 rbx:000000000986df50 rcx:000000000986df50
rdx:0000000000000000
 rsi:0000000009485878 rdi:00000000094857e0  r8:0000000000000000 
r9:0000000000000000 r10:000000000000248b
 r11:000000000986e000 r12:00000000094824a0 r13:0000000000000020
r14:00000000094858a0 r15:000000000934a5a0
...
Backtrace:
=>0 0x000000007b853dca in kernel32 (+0x33dca) (0x000000000986e110)
  1 0x0000000009013bcf in osetup (+0x2a3bce) (0x000000000986e110)
  2 0x00000000090124a6 in osetup (+0x2a24a5) (0x000000000986e580)
  3 0x00000000090145fc in osetup (+0x2a45fb) (0x000000000986e5b0)
  4 0x00007fc5b6f5660e call_thread_func+0x6d() in ntdll (0x00000000090145e8)
  5 0x00007fc5b6f4eaca RtlRaiseException+0x7d() in ntdll (0x00000000090145e8)
  6 0x00007fc5b6f616d1 in ntdll (+0x916d0) (0x00000000090145e8)
  7 0x00007fc5b777e284 start_thread+0xc3() in libpthread.so.0
(0x0000000000000000)
...
0x000000007b853dca:     
Modules:
Module    Address                    Debug info    Name (136 modules)
PE             8d70000-         9613000    Export          osetup
PE             9730000-         975f000    Deferred        osetupui
ELF            7a800000-        7abfa000    Deferred        opengl32<elf>
  \-PE            7a850000-        7abfa000    \               opengl32
ELF            7b800000-        7bc91000    Dwarf           kernel32<elf>
  \-PE            7b820000-        7bc91000    \               kernel32
ELF            7be00000-        7c102000    Deferred        <wine-loader>
PE           140000000-       140038000    Deferred        setup
PE           180000000-       180106000    Deferred        setup
ELF        7fc5a6146000-    7fc5a635b000    Deferred        d3d10core<elf>
  \-PE        7fc5a6150000-    7fc5a635b000    \               d3d10core
ELF        7fc5a635b000-    7fc5a6570000    Deferred        d3d10_1<elf>
  \-PE        7fc5a6360000-    7fc5a6570000    \               d3d10_1
ELF        7fc5a6570000-    7fc5a67e9000    Deferred        d3d11<elf>
  \-PE        7fc5a6580000-    7fc5a67e9000    \               d3d11
ELF        7fc5a67e9000-    7fc5a6a21000    Deferred        libtxc_dxtn.so
...
ELF        7fc5b6eb4000-    7fc5b71cc000    Dwarf           ntdll<elf>
  \-PE        7fc5b6ed0000-    7fc5b71cc000    \               ntdll
ELF        7fc5b71cf000-    7fc5b73d3000    Deferred        libdl.so.2
ELF        7fc5b73d3000-    7fc5b7777000    Dwarf           libc.so.6
ELF        7fc5b7777000-    7fc5b7994000    Dwarf           libpthread.so.0
ELF        7fc5b79be000-    7fc5b7d64000    Dwarf           libwine.so.1
ELF        7fc5b7d66000-    7fc5b7f8a000    Deferred       
ld-linux-x86-64.so.2
ELF        7ffe9f7f8000-    7ffe9f7fa000    Deferred        [vdso].so
Threads:
process  tid      prio (all id:s are in hex)
...
    0000001b    0
00000021 (D) C:\Microsoft Office Professional Plus 2013\setup.exe
    00000028    0 <==
    00000022    0
...
--- snip ---

Regards

*** This bug has been marked as a duplicate of bug 38648 ***

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