[Bug 47555] New: noc tools

[wine-bugs at winehq.org]

https://bugs.winehq.org/show_bug.cgi?id=47555

            Bug ID: 47555
           Summary: noc tools
           Product: WineHQ Apps Database
           Version: unspecified
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: appdb-unknown
          Assignee: wine-bugs at winehq.org
          Reporter: khanbahubali at yahoo.com
      Distribution: ---

NOC Services Tools
NOC management has five essential elements known as tools which are a vital
element toward improvement. You need to know which tools will give you the best
return on the investment into outsourcing to companies such as ExterNetworks.
There are many ways that these tools can help you to give your team more
control over tasks while putting the NOC in a position to be an exclusive
resource for the IT department.

The Five Essential Tools of Network Operation Center Services:
Incident Tracking through a Ticketing System
The use of a ticketing system will enable all issues to be kept track of by the
urgency, severity and who is assigned to handle a specific task. Issues that
arise tickets are created to describe the issue so that it can be processed and
assigned to the correct person or department. When the person or department
assigned to a task cannot complete it, the ticket will move to the next level
for correction. The best service can be provided to customers and the tasks of
each shift prioritized by making all pending issues known.

Centralization of Knowledge
A centralized place for all documentation and knowledge that is readily
accessible to every team member is known as the knowledge base. It should be a
fluid source of information that is always up to date with lessons from
incidents so they can be used to prevent the same thing from happening in the
future. The experiences should be referenceable to the entire company and used
in making future improvements to the organization.

Read More: https://www.extnoc.com/network-operations-center/noc-tools

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