[Bug 49102] New: Origin: unable to download and install games. "Origin needs to download files and is waiting for permission"

WineHQ Bugzilla wine-bugs at winehq.org
Tue May 5 08:18:19 CDT 2020


https://bugs.winehq.org/show_bug.cgi?id=49102

            Bug ID: 49102
           Summary: Origin: unable to download and install games. "Origin
                    needs to download files and is waiting for permission"
           Product: Wine
           Version: 5.7
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: wine-bugs at winehq.org
          Reporter: contexmoh+winehq at gmail.com
      Distribution: ---

Created attachment 67071
  --> https://bugs.winehq.org/attachment.cgi?id=67071
Origin thin client installation log

Running latest 5.7 development with win64, corefonts and default configuration
(Windows 7) on Ubuntu 18.04.

Installing latest Origin client from
https://download.dm.origin.com/origin/live/OriginThinSetup.exe (also tested
with the full client):
68b1baa026ec75760bfa077d24eb3e21502c6bd4  OriginThinSetup.exe
6d3dfce7cda14fa9292cc8409c18f1ff25b85fc4  OriginSetup.exe

During installation it errors out twice (!) but still continues.
---
The program OriginClientService.exe has encountered a serious problem and needs
to close. We are sorry for the inconvenience.
---

I am then able to login without any issues, however I am unable to download and
install any games. I tried installing Mass Effect 1, but other games had the
same issue. The download button changes from "Download" to "Preparing" and the
following error pops up:

---
Your download has been paused.
Origin needs to download files and is waiting for permission. Please choose
"Yes" when Windows prompts you for permission.
---

I tried starting the "Origin Client Service" manually via. the "net" command,
which just errors out. In addition I tried launching OriginClientService.exe,
with the same error popping up. I don't see the client service running, only
the "Origin Web Helper Service". I therefore believe that the issue lies within
"Origin Client Service", but that's where my debugging knowledge stopped.

Attached is the log from the installation (where it also errors out), the
errors can be found if you search for "ErrorDownload.wav".

Additional information:
- The same issue is described here:
https://forums.lutris.net/t/origin-wont-install-games-or-even-begin-to-download/7462
- And further described more detailed by "Grogan" here:
http://bitbenderforums.com/forums/showthread.php?90365-Lutris-Another-game-in-town-for-pre-configured-WINE-DXVK-environments/page2&styleid=16
- Also described by Aaron Dewell on Thursday January 23rd 2020, 14:03 in the
comments here:
https://appdb.winehq.org/objectManager.php?sClass=version&iId=26175
- There are numerous of people having the same issue on Windows, as seen here:
https://answers.ea.com/t5/Origin-Client-Web-Technical/Origin-is-waiting-for-permission-Can-t-download-any-game/td-p/6575538

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