[Bug 49102] Origin: unable to download and install games. "Origin needs to download files and is waiting for permission"

WineHQ Bugzilla wine-bugs at winehq.org
Wed May 6 15:12:28 CDT 2020


https://bugs.winehq.org/show_bug.cgi?id=49102

--- Comment #14 from Contex <contexmoh+winehq at gmail.com> ---
Doing some testing now and seems like the issue exists in both wine-staging and
the Lutris version, I've also tried PlayOnLinux, and the same issue exists
there.

I don't know if it's related, but these errors map one-to-one:

Wine log:
00b0:fixme:service:svcctl_EnumServicesStatusExW resume handle not supported
00b0:fixme:service:svcctl_EnumServicesStatusExW resume handle not supported

Origin client:
Connection to escalation service failed. Qt LocalSocketError: 2
Connection to escalation service failed. Qt LocalSocketError: 2
Escalation failure: kCommandErrorNotElevatedUser System Error: 0 Command:
checkIsRunningElevatedAndUACOK UAC Reason: createFolderElevated
(C:\ProgramData\Origin\DownloadCache)

Just to note that I'm not alone with this. There's another comment made 2 weeks
ago by jibajiy751 on https://lutris.net/games/origin/ stating the same exact
issue.

> Origin is waiting for permission. Can't download any game. 
> I can not download any games because I get an error: "Origin needs to download files and is waiting for permission. Please choose "Yes" when Windows prompts you for permission.", but the thing is, I don't get the Windows prompts. 
>
> In https://answers.ea.com/t5/EA-General-Questions/Origin-needs-to-download-files/m-p/5143222#M192216 they say "Make sure you are the administrator, run the setup file Origin with Admin rights "
> But I don't know how to do that in Lutris.
>
> These are my stats:
> OS: Linux Mint 19.3 Tricia x86_64 
> Kernel: 5.3.0-46-generic 
> Resolution: 1920x1080 
> DE: Cinnamon 4.4.8 
> WM: Mutter (Muffin) 
> CPU: Intel i7-7500U (4) @ 3.500GHz 
> GPU: NVIDIA GeForce 940MX 
> Memory: 15899MiB

It's odd that there aren't more reports about this, sounds like it's somewhat
of an edge case? The only thing my case have in common with others is the error
itself. I'm running ext4, but I encrypted my disk with LUKS, that shouldn't
matter I hope?

Here's my OS and hardware information:

OS: Ubuntu 18.04 bionic
Kernel: x86_64 Linux 4.15.0-99-generic
Resolution: 3840x2160
DE: XFCE
WM: Xfwm4
CPU: Intel Core i7-7700HQ @ 8x 3.8GHz [25.0°C]
GPU: GeForce GTX 1050
RAM: 15890MiB

Is there anything else I can do or test?

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