Bug triage, or spam?
marcus at jet.franken.de
Thu May 31 11:20:07 CDT 2007
On Thu, May 31, 2007 at 10:04:00AM -0500, Tom Spear wrote:
> On 5/31/07, Ben Hodgetts <ben at atomnet.co.uk> wrote:
> >Can someone explain to me the point of closing bugs please? If it's
> >resolved one way or another then surely that's enough? Just seems like a
> >waste of effort to be honest.
> Well, I can tell you this about it, it's supposed to work like this:
> - User reports bug
> - Developer looks into bug, and eventually fixes it, at which point he
> marks it resolved, and asks user to verify
> - User says yes it is resolved and marks it verified, or says no it is
> not, at which point developer reopens bug, and the process repeats
> - Once marked verified, developer then goes back and closes bug.
> It hardly ever works that way, unfortunately, but I prefer to see a
> bunch of closed bugs than ones that are sitting marked resolved as
> invalid, or resolved as works for me, etc, since invalid isnt really
> "resolved", and neither is works for me.. Thats why I go thru and
> close the bugs that are just left resolved for more than a month or 2.
Well, but in theory they could sit at resolved until the end of time ;)
But keep it up, people can just delete those RESOLVED->CLOSED transition
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