Trying to get a grip on how to handle bug reports.

Dan Kegel dank at
Sun Apr 13 00:58:45 CDT 2008

James wrote:
> [ et seq.]
> Once the user kept commenting
> in the closed bug report (and not filing a new bug report), I told him
> to stop posting in a closed bug.  Since when is this not standard?

The problem is, the user felt he was treated rudely:
"I will report a new bug, but don't treat me like i'm an
idiot or someone who deliberatly is spamming in closed bug reports."
and I tend to agree.  In this case, the user didn't need
education, he just needed to be gently told that
a new bug needs to be filed.
- Dan

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