bugs audit volunteers require

[James Hawkins]

On Jan 5, 2008 7:02 PM, Jan Zerebecki <jan.wine at zerebecki.de> wrote:
> On Wed, Jan 02, 2008 at 01:19:35AM -0800, Dan Kegel wrote:
> > >> Maybe add a resolution of NEEDMOREINFO?
> > >
> > >There is no need to add one more reason for a bug resolution IMHO,
> > >INVALID with appropriate comment does the job.
> >
> > INVALID seems harsh, it may scare away novice reporters.
>
> Yes if it's used without waiting for an answer (or even even more
> without requesting further clarification) it might make one feel
> shot down. And usually it's used too quickly. Most bug
> resolutions should probably be only done when some care or
> communication was done to check that it's the correct resolution,
> to avoid resolution ping-pong.
>
> > Do we want to make it easy to search for bugs stuck
> > in a needmoreinfo kind of state?  If so, a keyword or state
> > might be handy.
>
> I think a keyword would be appropriate. It would nicely fit with
> the "Abandoned?" keyword: first add needmoreinfo, if no answer
> for 6 month add "Abandoned?", after further 6 month resolve
> abandoned.
>

12 months to close a bug as abandoned?  6 months is already too long
for abandoned.  The policy has always been: if a reporter does not
respond to an information request within X months, close the bug as
abandoned.  We have 3843 bugs for Wine and the list is only getting
larger.  This fear of closing bugs is only making the problem worse.
People seem to forget that a user can always come back and reopen the
bug report.

-- 
James Hawkins