[Bug 47465] New: Issues with KnoxManageRemoteSupportClient.exe

[wine-bugs at winehq.org]

https://bugs.winehq.org/show_bug.cgi?id=47465

            Bug ID: 47465
           Summary: Issues with KnoxManageRemoteSupportClient.exe
           Product: Wine-staging
           Version: 4.11
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: wine-bugs at winehq.org
          Reporter: ToddAndMargo at zoho.com
                CC: leslie_alistair at hotmail.com, z.figura12 at gmail.com
      Distribution: ---

Created attachment 64839
  --> https://bugs.winehq.org/attachment.cgi?id=64839
blur ball

Dear Wine Staging,

Samsung’s Knox Manage Remote Support Client is very similar to Go To Assist
Customer for Android and Windows.   It allows your to do remote support on an
Android machine from a Windows machine.

Samsung Knox support has given you permission to use their software to
troubleshoot Wine Staging:
https://partnerhub.samsung.com/s/case/5000K00001oezH7QAI/permission-to-share-with-wine?source=kp&tabset-bad38=2

“Our backend team expressed no qualms over this app being made available to
your support contacts at the WINE project. They do not have permission to
modify the app but they can utilize the .exe to test it in their environment.
They can and are expected to modify their environment to fascilitate the
execution of this application. If you require additional support with this
ticket, please give our office a call (1-855-567-5669) and request me by name.

Best Regards,
Jimmy B.”


Two problems with KnoxManageRemoteSupportClient.exe (the consultant side)
running under Wine Staging.

1) KnoxManageRemoteSupportClient.exe installs perfect the first time.  Under
Windows 7, the second install does an uninstall.  You have to a third install
to get the software back on.   Under Wine Staging, the second install runs to a
point and dies.  Nothing gets accomplished.  If you use Wine’s Uninstaller, the
install again works fine. Would you please fix the second install problem?

The following forum post contains a lot of troubleshooting information this
issue:
https://forum.winehq.org/viewtopic.php?f=2&t=32584&p=123288

2) once it is up and working, the stinker is blurry!  And it is not the fonts
or font size that is the issue.  I will post a screen shot.

The following forum post contains a lot of troubleshooting information this
issue:
https://forum.winehq.org/viewtopic.php?f=8&t=32554&p=123182
Would you please fix the blur?  

I can send you my copy of KnoxManageRemoteSupportClient.exe and you can run it
through Virus Total to make sure I am not pulling anything on you.   It is 47
MB in size.  Just tell me how you want it delivered.

Or you can create an account at samsungknox.com then sign up for the Knox
Manage free trial.  It is a pain to figure out where the download is, but I can
guide you through it, if that is the route you want to take.

Many thanks,
-T

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