How should we treat users on bugzilla?

Dan Kegel dank at
Sun Feb 17 21:42:15 CST 2008

I've been seeing a lot of bugs closed as INVALID
when a poor user didn't file the bug perfectly.
IMHO this leads to Wine having a user-hostile reputation.

Case in point:

What can we do to reduce this kind of behavior?
Maybe we should have a "three warnings" sort of
policy.  If somebody continues to be rude to users
after being asked twice not to, we should consider
taking away their Bugzilla privileges for a while.
Sure, that would hurt our productivity, but it might
be better to do that than to alienate our users.

What do other people think?
- Dan

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